By making a booking with Sunshuttle you confirm that you have read, understand and accept the following conditions.
We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly.Our terms and conditions and your use of our web site are governed by the laws of England and Wales, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the English courts.
In these booking conditions references to "you" and "your" and "passenger(s)" include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.
User Agreement governing the use of the Sunshuttle website
When placing a booking you undertake to us that all the details you have supplied are correct, including passenger name, dates, pick up information and credit or debit card details.
If there are changes to the details supplied, it will be your responsibility to contact us and request changes.
Sunshuttle will put its' best endeavours to find and rectify any errors and omission as quickly as possible. However there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case Sunshuttle shall reserve the right to cancel that reservation and the customer will not have any liability to this regard.
Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without the express consent of Sunshuttle.
Contract
Sunshuttle acts as a booking agent for various transportation service providers and the contract for the provision of the transportation service is between you and the service provider. When your submit your request for a service, your reservation details are sent to the service provider and only when the service provider accepts your reservation, a confirmation email is sent to you and the contract between you and the service provider is formed.
By booking a service on our website, you are entering into a contract with the service provider and not Sunshuttle. You agree to be legally bound by these terms and conditions when you make a reservation.
Liability
The liability for the provision of transfer services between you and the service provider is restricted solely to those two parties between whom the service has been contracted. Sunshuttle liabilities resulting from this agreement shall therefore be limited to those of a third-party broker between you and the service provider. Any liabilities resulting from the provision of the transfer service shall be the sole responsibility of the service provider and their insurance companies.
In agreeing to these terms and conditions you accept that Sunshuttle will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the service, the incorrect processing of your booking by the Service Provider, errors made by you when making the booking or inaccurate or incomplete information provided to us during the booking process.
Neither we nor the service provider, will be responsible for any losses you may suffer (including for example missed flights) due to your failure to allow sufficient time for your journey.
Availability of Service
We are entitled, on behalf of the service provider, to refuse any order placed by you. We do not guarantee to successfully allocate a service provider to every booking request. In the unlikely event that we are unable to allocate a provider to your booking request we will email you to advise you as soon as possible.
Our Online Booking services, are provided on an "as is" basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s).
Payment
You confirm that the payment details you provide to us for the purpose of booking a service are correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the service.
If you choose to pay the driver, please ensure that you have the correct amount available, in local currency, unless otherwise stated in your booking voucher.
Amendments
You can make changes to your reservation on-line up to 48 hours before the pick-up or arrival time. After this period you must contact the service provider directly by calling the number provided in your booking voucher.
Changes to your reservation must be submitted via the "My Booking" section using the details contained on your confirmation email, or sent to us in writing via e-mail.
Cancellations
You will not be charged for cancellations provided that you cancel at least 12 hours before the booked transfer pick-up time. After this period your service provider terms and conditions will apply.
Waiting time period
a) Pick up from airports: 60 minutes from the flight actual arrival time.
b) Pick up from any other point: 20 minutes from the booked pick up time.
In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, you must call the number provided in your booking voucher to make contact with the driver.
If you fail to show at the meeting point within the waiting time period as specified above and you fail to make contact with the driver by calling the number provided in your booking voucher, the service will be considered a no-show and you accept to pay the full cost of the booked service.
We will advise you as soon as possible to the e-mail address you have provided, if for any reason the service can not be provided and as a result your booking needs to be cancelled.
For custom reservations and bus transfers the free cancellation period is up to 24 hours before the transfer pick-up time.
Luggage
Please inform us at the time of booking if you wish to travel with excess baggage. This is to ensure that the vehicle provided can accommodate you. The passenger(s) shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess or oversized luggage.
Special Requests, Trip Time and Vehicles
During the booking process you may request extra services. We will endeavour to pass on all such requests to the service provider, however we cannot guarantee that they will be met and we will have no liability to you if they are not.
The distance and trip time provided are for planning purposes only. You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published and you should plan your trip accordingly.
The images of the vehicle make and model shown on the quote page are for illustration purpose only and Sunshuttle does not guarantee that these exact vehicles will be provided by the service provider. Sunshuttle makes no guarantee of the suitability of a particular service for your request and is not responsible for the choice you make.
Force Majeure
Sunshuttle and the service provider cannot be held liable for delays, changes or cancellation of service due to force majeure, or to other circumstances that are unforeseeable or beyond the service provider control, such as accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions etc.
